Legal Documentation
Privacy Policy
We respect your privacy. This policy explains what information we collect, how we use it, and the choices available to you.
Last Updated · June 24, 2025
01. Data Collection
We collect information you provide directly and data generated through your use of our site — including account details, order history, shipping addresses, and browsing behaviour to improve your experience.
02. How We Use Your Info
- Process and fulfil orders, including shipping and customer support.
- Send transactional emails such as order confirmations and delivery updates.
- Personalise recommendations and improve website performance.
- Send marketing communications only when you have opted in.
- Comply with legal obligations and prevent fraud.
03. Third-Party Sharing
We share data only with trusted service providers necessary to operate our business — including payment processors, shipping partners, email services, and cloud hosting. These partners are contractually bound to protect your information.
We do not sell your personal data to advertisers or data brokers.
04. Data Security
Payment card information is processed securely through Razorpay and Stripe. German Collar does not store full card numbers on our servers. All payment pages use industry-standard encryption.
High-level encryption active across all customer data stores.
05. Your Rights
You may request to:
- Access a copy of the personal data we hold about you.
- Correct inaccurate or incomplete information.
- Delete your account and associated data, subject to legal retention requirements.
- Opt out of marketing emails via the unsubscribe link in any message.
Questions?
Contact our Data Protection team for privacy-related requests.